Cancellation & Refund Policy
CalMind Hypnotherapy
Last updated: 25 October 2026
1. Introduction
This Cancellation & Refund Policy explains the arrangements for cancelling, rescheduling and obtaining refunds for online hypnotherapy services provided by CalMind Hypnotherapy.
We aim to offer a fair and transparent approach that respects both our clients’ circumstances and the time reserved for their appointments.
This policy should be read alongside our Terms & Conditions and does not affect your statutory consumer rights.
2. Cancelling or Rescheduling an Appointment
You may cancel or reschedule an individual appointment without charge by giving at least 24 hours’ notice before its scheduled start time.
To request a cancellation or change of appointment, please contact:
Requests will be assessed according to the time they are received.
Where sufficient notice is provided, you may choose an alternative available appointment or request a refund for an individual session that has not taken place.
For prepaid therapy packages, a session cancelled with sufficient notice will remain available for future booking.
3. Late Cancellations
Where an appointment is cancelled with less than 24 hours’ notice, the session fee may be retained or one session may be deducted from a prepaid package.
Any charge will be applied fairly and proportionately, taking account of applicable consumer law and the circumstances of the cancellation.
We recognise that unexpected situations can arise. Exceptional circumstances, including serious illness or emergencies, will be considered individually.
These arrangements do not override any statutory right to cancel an online purchase.
4. Missed Appointments
If you do not attend a scheduled session and have not provided advance notice, the appointment may be treated as a missed session.
The session fee may be retained or one session may be deducted from your package, subject to applicable law and the circumstances involved.
If you experience an emergency that prevents you from attending, please contact us as soon as reasonably possible.
5. Late Arrival
Please make every effort to join your online appointment on time.
If you arrive late, the session may still end at its originally scheduled time.
Where possible, the remaining time will be used productively. A late arrival does not automatically entitle the client to an extension or refund.
6. Technical Difficulties
If technical problems interrupt an online appointment, we will make reasonable efforts to restore the connection.
Where a substantial part of a session cannot be delivered because of technical difficulties, we will consider an appropriate rescheduled appointment or refund, taking account of the cause and circumstances.
Where CalMind Hypnotherapy is responsible for being unable to provide the agreed service, the client will be offered a suitable alternative or an appropriate refund.
7. Discounted Therapy Packages
CalMind Hypnotherapy offers discounted packages of four and six sessions.
Therapy packages have no expiry date. Unused sessions remain available for future appointments, subject to the continued operation and availability of the practice.
The 24-hour appointment cancellation policy applies to each appointment booked as part of a package.
Clients are free to discontinue therapy at any time.
8. Early Withdrawal from a Therapy Package
If you decide not to continue with a prepaid package, you may request a refund for the unused portion.
Outside any applicable statutory cancellation period, completed sessions will ordinarily be recalculated at the standard individual session price of £95, rather than the discounted package rate.
The remaining balance will then be refunded, provided this calculation is fair, proportionate and permitted by applicable consumer law.
Any deductions will be explained clearly. We will not apply deductions that exceed the amount lawfully recoverable or impose an unfair financial penalty.
If the package has been fully used, no refund will ordinarily be due for services already provided satisfactorily, without prejudice to your statutory rights.
9. Your Statutory 14-Day Cancellation Rights
Where you purchase services online as a consumer, you will generally have a statutory right to cancel within 14 days, beginning the day after the contract is entered into, subject to applicable exceptions.
To exercise this right, you can send a clear cancellation statement to:
You do not have to provide a reason for exercising a valid statutory cancellation right.
If you expressly requested that services begin during the cancellation period, you may be required to pay a proportionate amount for services already supplied, provided the relevant legal requirements have been met.
For discounted packages, any statutory proportionate charge will be calculated in accordance with consumer law and will not automatically be based on the full individual session price.
If a service has been fully performed, the statutory cancellation right may be lost only where the applicable legal requirements for prior express consent and acknowledgement have been satisfied.
Where a statutory refund is due, it will be made without undue delay and within the legally required timeframe, normally within 14 days of receiving your cancellation notice, using the original payment method unless otherwise agreed.
10. Cancellations by CalMind Hypnotherapy
Occasionally, an appointment may need to be cancelled or rescheduled due to illness, emergencies or other unforeseen circumstances.
If this happens, we will notify you as soon as reasonably possible and offer an alternative appointment.
If the alternative is unsuitable, you may request a refund for the affected session.
For package clients, the affected session may instead remain available for future booking, if you prefer.
11. Free Initial Consultations
The free 15-minute initial consultation does not require payment.
If you are unable to attend, we kindly ask that you provide as much notice as reasonably possible so the appointment can be offered to someone else.
No cancellation fee applies to the free initial consultation.
12. How to Request a Refund
To request a refund, please email:
Include your name, booking details and a brief explanation of your request, unless you are exercising a statutory cancellation right, in which case no reason is required.
We will review your request and explain any applicable calculation or deduction.
Approved refunds will normally be returned to the original payment method.
13. Consumer Rights
Nothing in this policy excludes or restricts rights that cannot lawfully be excluded under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer protection legislation.
Where a service has not been provided with reasonable care and skill, or where another statutory remedy applies, your legal rights take precedence over this policy.
14. Contact
For questions about cancellations, rescheduling or refunds, please contact:
CalMind Hypnotherapy
Email: calmindhypnotherapy@gmail.com
Website: calmindhypnotherapy.com